Refund policy
Return & Refund Policy
Last Updated: January 2026
At PureBarrette, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to help.
30-Day Return Policy
We offer a 30-day return period beginning on the date your order is delivered.
Free Returns
We proudly provide FREE returns worldwide for eligible items.
Return Eligibility
To qualify for a return:
- Items should be in good condition.
- Original packaging is appreciated whenever possible.
- Products must not show signs of intentional damage or misuse.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards
- Products damaged through misuse after delivery
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the product
- Photos of the shipping package
We'll arrange a replacement or full refund at no additional cost.
Refund Process
After your return is received and inspected:
- Refunds are issued to the original payment method.
- Processing usually takes 3–7 business days.
- Banks or payment providers may require additional time before funds appear.
Return Shipping
Eligible returns include free return shipping.